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10 of My Favorite Tweets from #Money2020 Las Vegas

The Money2020 conference kicked off Sunday, Oct. 23, in Las Vegas with keynotes from Steve Wozniak, and the presidents of Stripe and PayPal. Rather than trying to recap every session – clearly impossible – I rounded up some of my favorite Tweets, and my takeaways from them, to give you a taste of the conference’s 2017 flavor. – Harold Montgomery, CEO and Chairman

Never stop learning and adapting. Always be open to new innovations and technologies on the horizon. If you wait for something to go mainstream, you’ll be behind the curve with no chance to catch up.

With a crowded market for mobile payments, the size of your distribution will give you a competitive advantage.

 

Trust is hard to build and easy to lose. You better be thinking of how any change impacts customer trustworthiness BEFORE making the change.

These two tweets are good examples of the blockchain narrative as a whole. There is wide recognition of this emerging innovation in the market, but with uncertainty about it’s application and expected outcomes.

 

One of the biggest highlights of the event for our team was meeting with Arvind Gupta, Founder of Digital India Foundation. Arvind is a wealth of knowledge and provided his thoughts on the trends shaping mobile payments in India.

 

This thought from Amber Buker intrigued me because MoneyOnMobile provides a number of services through our retailers. As we gather data, we must realize that Indian consumers have individual, diverse needs. So, when we begin more intense marketing later on, we need to have great customer segmentation.

 

This is one of those ‘deep thoughts’ that resonated with me. People today adopt technology so quickly … and then begin to imagine immediately how it could be better. We need imaginative people working on our products and thinking like our customers.

 

This applies equally to India as well. The big picture being the 2 billion underbanked people worldwide, for whom mobile technology will arrive before brick-and-mortar service … which may never arrive because the need will already be solved.

 

There was one buzzword that showed up more often in quotes during the show than any other – “customer.” From focusing on the customer experience, to the disruption generated when a big provider also has a great customer experience, it was clear that empathy for our customers is what many industry leaders believe will determine which companies thrive.

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